Frequently Asked Questions

Where do your crickets come from?

Our crickets are 100% Canadian and grown in a vertical farm in Quebec. They are processed and prepared with our specific requirements to get you the best tasting product with a fine grind, mild taste and light colour.

Where is the scoop?!

We skipped the scoop in our 150g bags to reduce waste. Please use a 1/4 cup or 4 tbsps to measure a serving of protein powder.

How long does shipping take and how do I track my order?

Canada: To be able to provide you with free shipping, we ship our sample packs and 150g bags using Canada Post Lettermail. This service delivers in 4-15 business days and does not provide a tracking code. If you order more than two 150g bags or any larger sizes, we use Canada Post Parcel service which provides you with tracking and quicker delivery. When we fulfill your order you will receive and email with the information regarding your tracking code if it is available.

USA: If you've spent over $45.00 USD we've got the shipping covered! You'll receive your parcel in in 4-10 business days. When we fulfill you order you will receive and email with the information regarding your tracking code if it is available.

I'd like to send this as a gift, what should I do?

Leave us a note with your purchase for what you'd like written on one of our mail cards. We won't include a receipt in the order but our refund and return policies still apply! There is no extra charge for this service.

How does the money-back taste guarantee work?

You may have noticed "Money-Back 15 Day Taste Guarantee - love it or we'll send you a refund" written on all of our products. This applies to both online and retail purchases. Simply send us a note saying you didn't LOVE it and we'll give you your money back, no questions asked. If you decided to ask for a refund, you'd be the first person ever to take us up on the offer!

I need a pretty big order, is there a wholesale or bulk buy option?

If you're looking for a one time order for a party or a retail looking for wholesale information please contact Liz Gosselin at lizgosselin@earthproofprotein.com

Did we miss your question?
Ask us anything.

At EarthProof, we believe in full product transparency. If you have any questions or concerns a member of our team would be happy to speak with you!

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